Frequently Asked Questions (FAQ)

1. How can I leave a product review?

To authenticate the product code, visit the following website: asteralabs.org/verify/verifyseller

2. How can I verify a distributor?

To verify a distributor’s authenticity, go to the following page and enter details such as domain name, email address, or forum links: asteralabs.org/verify-seller/

3. Where is the product shipped from?

We ship from the EU, with additional domestic shipping options for the US and UK. For pricing and shipping terms for these regions, please reach out to your account manager.

4. What are the delivery terms?

Shipping options depend on the destination, with available couriers including: Post, EMS, DHL, TNT, UPS, GLS, DPD. Shipping costs are determined by the courier services, and we do not impose any additional fees.

5. What payment methods do you accept?

Currently, we accept Bitcoin as the primary payment method. Note: For security reasons, we recommend using Bitcoin. Bank transfers and credit card payments will soon be discontinued due to security concerns for both parties.

6. What should I do if my order is damaged, lost, or seized?

Europe:

• Damaged: Please send us clear pictures of the package and products. We will send a free replacement.
• Lost: If the order does not arrive within 45 days, we will send a replacement at no extra cost.
• Seized: This is rare in the EU, but in the case of a seizure, we will send a free replacement.

Other regions:

• Replacements are only provided if 50% of the value of the lost, damaged, or seized products has been paid.
• For security reasons, a new recipient and delivery address must be provided.

7. How are the products packaged?

• Injection solutions: 1 vial per box, 10 ml
• Tablets: Packaged in zip bags containing 50 or 100 tablets
• Peptides: 1 vial of lyophilized powder

8. Return Policy

Europe:

Damaged: Please provide clear pictures of the package and products. We will resend at no cost.

Lost: If the order is not delivered within 45 days, send us the tracking number, and we will resend the order free of charge.

Seized: If the order is seized, we will resend it for free.

Rest of the World:

Damaged: If half of the value of the goods has been paid, we will resend the full value.

Lost: If 50% of the value has been paid, we will resend the full value.

We do not reship to: Canada, New Zealand, Norway, Singapore, South Korea, Australia, Saudi Arabia, African countries, South American countries, Israel, UAE.

Seized Orders:

Provide a 120 dpi image of the envelope and letter from Customs or FDA, with the recipient’s name visible. If 50% of the value has been paid, we will resend the order.

Note:

We only reship once. All costs related to damaged, lost, or seized orders will be shared equally between us and you.